Solution: While Elgato Game Capture HD is running, visit the Game Capture HD Menu, and select Check For Updates. If you find that one particular device is causing the conflict, then please disconnect that device when using Elgato Game Capture HD, and contact that device's manufacturer for more help.ĥ) The Elgato Game Capture HD software may need to be updated. If that helps, then reconnect the devices to your Mac or PC, one at a time, trying the Elgato Gaming hardware when each device is attached. Solution: Unplug all other devices from the USB bus, and then try the Elgato Gaming hardware again. This will let you know if the problem may be with the computer, or Elgato Gaming hardware.Ĥ) A device on the USB bus may be causing the problem. If you have another computer, try your Elgato Gaming hardware with it. Try another USB port on your Mac or PC, and also restart your computer. Solution: If the Elgato Gaming unit is connected via USB, then try another USB cable. Wait a minute, and then attach everything again.ģ) The connection between Elgato Gaming device and the computer may be damaged or defective. Solution: Unplug the Elgato Game Capture HD hardware from the Mac or PC, and video source. Solution: Quit the Elgato Game Capture HD software, and then launch it again.Ģ) The Elgato Gaming hardware may need to be reset. Please try the following steps to see if they help with this issue:ġ) The Elgato Game Capture HD software may need to be reset. This could be an issue with the USB connection, or some unusual error in the software or hardware. Then Elgato Game Capture HD software can't fully communicate with the Elgato Game Capture HD hardware. "Connect your capture device to get started" If we find some, we will post them in this article.If you see a message in Elgato Game Capture HD software that The Elgato Gaming team will research now to see if any other workarounds are possible. However, not all TVs or displays have that sort of jack. One current workaround is to attach headphones to a 3.5 mm audio out jack on the TV or display. If you remove your headset or headphones, then the problem will go away. This is due to how the Nintendo Switch is designed. That means that audio will not reach your Elgato Game Capture HD, or the passthrough TV or display. If you attach headphones or a headset to the Nintendo Switch while it is in the Nintendo Switch Dock, then audio will not pass through to the HDMI output. The solution would be to set your Nintendo Switch to output video to 720p. The video may still appear in the software, but not on your TV. If your TV only supports 720p, and not 1080p, then you may not get a video image when Elgato Game Capture HD is first connected. Troubleshooting - No Image Appears On The TV That Dock has HDMI out.ġ) Plug one end of an HDMI Cable into the HDMI OUT port of the Nintendo Switch Dock.Ģ) Plug the other end of this cable into the HDMI IN port of the Elgato Game Capture HD.ģ) Plug one end of the second HDMI Cable into the HDMI OUT port of the Elgato Game Capture HD.Ĥ) Plug the other end of this cable and plug it into an HDMI IN port of your TV/Monitor.ĥ) Insert the Nintendo Switch into the Nintendo Switch Dock.Ħ) Make sure your Elgato Game Capture HD is connected to your computer via USB, and start the Elgato Game Capture HD software. Instead, you must connect it to the special Nintendo Switch Dock that comes with the Nintendo Switch. The Nintendo Switch itself does not have a video out port - you cannot connect it directly to Elgato Game Capture HD, no matter what adapter you try to use. 1 HDMI cable, which is provided with the Elgato Game Capture HD.Desktop PC with the Elgato Game Capture HD attached to an USB 2.x port.Nintendo Switch Dock with attached power adapter and HDMI cable.The USB cable also powers the Elgato Game Capture HD hardware. The signal is delayed by a few seconds from live. This sends the H.264 encoded video to your computer via USB 2.0. This sends the HDMI signal in real time to a TV or display, so you can play your game normally. If you want to use S-Video, then an Analog Video Adapter cable is available from the Elgato Online Store. Your PlayStation 3 will connect to this port. This connects to an analog video source, via Component or Composite, using an adapter cable. This connects to a game console or other video source. Elgato Game Capture HD has two inputs, and two outputs:
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